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FAQ

1. Where can I find hair replacement advice and information?

 

Nu Image Hair Studios can provide you with all the information you need. With over 38 years of experience in this industry, I am well-versed in offering support, guidance, and assistance, including navigating medical cover. Having personally experienced hair loss, I offer a level of empathy and understanding that can support you on your hair journey.

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2. How do I book an appointment?

 

Booking an appointment is easy! Simply call either via my landline or mobile phone, and I will schedule you at a time that suits you. I have flexible hours and days, to accommodate everyone.

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3. What happens in a consultation?

 

A free initial consultation is the first step in your hair replacement journey. Designed to provide comprehensive information about the services I offer, consultations also allow us to discuss your goals and formulate a personalised plan. Additionally, if you are simply seeking support regarding hair loss, these consultations offer a low-commitment opportunity to determine if I am the right fit for you.

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4. Can I bring a friend, parent, or support person to appointments?

 

Absolutely! If you feel nervous or require extra support, please feel free to bring someone along. Nu Image Hair Studio aims to make your experience stress-free.

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5. Will medical insurance or subsidies cover costs?

 

The Ministry of Health offers subsidies for wig and service costs depending on the cause of the condition. For more information, visit their website, or I can assist you with any information and help with the application process. Regarding medical insurance, this will depend on what your insurance covers.

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6. What are custom wigs and hairpieces?

 

Custom wigs and hairpieces are individually crafted to match your unique preferences, hair colour, texture, and style, providing a personalised solution for those experiencing hair loss.

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7. Can I choose any style, colour, and length of my custom wig?

 

Absolutely! We offer a wide range of options to suit your preferences and lifestyle, working closely with you to create a custom piece that reflects your individuality and meets your specific needs.

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8. Are custom wigs and hairpieces comfortable to wear?

 

Yes, our custom wigs and hairpieces are designed with both comfort and style in mind, using lightweight, breathable materials and advanced construction techniques to ensure a natural, secure fit throughout the day.

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9. How do I care for my custom wig and hairpieces?

 

Proper care and maintenance are essential to prolonging the lifespan of your custom wig or hairpiece. We provide comprehensive care instructions and recommend using specialised products designed for wig maintenance to keep your piece looking vibrant for years to come.

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10. Can I wear my custom wig or hairpiece during physical activities?

 

Yes, our custom wigs and hairpieces are designed to withstand various activities, including exercise and sports, with proper securing to prevent slippage or shifting during vigorous movement.

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11. What if the wig or hairpiece gets damaged?

 

I specialise in repairs and servicing of wigs and hairpieces, offering assessments and fixes for any damage depending on severity, ensuring a swift resolution.

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12. Can I use products in my wig such as gel or hairspray?

 

We offer a range of safe and high-quality products to maintain your wig's longevity. While personal hair care products are usually safe, it's best to consult with us before using any products.

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12. Is this service completely private?

 

Absolutely! Operating from a private residence ensures your privacy and comfort, with confidentiality guaranteed.

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13. What if I am not satisfied with my service or product?

 

Your satisfaction is paramount. Please communicate any concerns, as I am committed to ensuring you leave fully satisfied.

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13. Will I be charged if I need to cancel my appointment?

 

There is no charge for cancellations or appointment changes. However, please inform us as soon as possible.

Book a Free Consultation

All new clients are given a first time free consultation to discuss concerns, queries, solutions and options. I understand this is a big decision and Nu Image is here to help.  â€‹

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